Return Policy
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return Instructions below. Please Note: On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Please include the following with your return:
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Your mailing address
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Your phone number
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Order confirmation number
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What you are returning and reason why
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Mail To:
ONErpm care of Center 615
615 Main St, Nashville, TN 37206
Once your return has been received by us, we will credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Non-Returnable Items
Unfortunately, we cannot accept returns on the following items:
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Any apparel item that has obvious signs of use
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Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
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Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
* Note that orders with Vinyl may take 4-6 weeks for delivery *