If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return Instructions below. Please Note: On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Please include the following with your return:
Your mailing address
Your phone number
Order confirmation number
What you are returning and reason why
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
ONErpm care of Center 615
615 Main St, Nashville, TN 37206
Once your return has been received by us, we will credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Unfortunately, we cannot accept returns on the following items:
Any apparel item that has obvious signs of use
Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
* Note that orders with Vinyl may take 4-6 weeks for delivery *