Return Policy

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return Instructions below. Please Note: On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Please include the following with your return:

  • Your mailing address

  • Your phone number

  • Order confirmation number

  • What you are returning and reason why

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail To:

ONErpm care of Center 615

615 Main St, Nashville, TN 37206

Once your return has been received by us, we will credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use

  • Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

 

* Note that orders with Vinyl may take 4-6 weeks for delivery *